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Our fee philosophy
We maintain fair, transparent fees where value for money is always clear.
A value-for-money service
We strongly believe that successful, long-term relationships must be built on a foundation of trust. And that it’s only possible for you to trust us if we are transparent about our fees.
We, therefore, publish our full fee structure as part of our Terms of Business document, which we make available at our first meeting with you.
Here are the foundations of our fee philosophy:
- Initial meetings are always held entirely at our expense.
- There are no “hidden fees” in our fee structure.
- We will clearly explain what our fees are upfront and will always agree terms in writing with you before we commence any chargeable work.
- Our fee structure includes a mix of both fixed fees and a tiered percentage of managed assets. We will explain this structure to you clearly at our first meeting.
- We offer all clients the choice of whether to pay fees via your investments or whether to be invoiced for them separately.
- We only ever take you on as a client if we strongly believe you will achieve value from our relationship that is greater than the fees you will incur.
The value we provide
Our clients tell us that they gain this value in all sorts of ways; from the returns they see on their investments, to the tax savings we help them make and the emotional peace of mind they gain, knowing they have a plan and their loved ones will be taken care of after their death.
We work hard to understand how you see value and ensure you gain that value from our relationship together.
Lifesteps conducted thorough research and met with me on a number of occasions before they offered me any advice. I am very happy that the portfolio they’ve recommended is suitable for my risk profile and liquidity needs. The level of service and communication post-investment is equally impressive and very reassuring.
I have been dealing with the team at Lifesteps for the last 10 years, and in that time the level of service and attention to detail has been second to none.
The team has expert knowledge of pensions and investments. They are always available and highly professional in their approach, and I have always trusted their judgement and advice. I would highly recommend them to anyone looking for financial advice.